Privacy policy

This Privacy Policy concerns how your personal information is collected, used, and shared when you visit or make a purchase from www.vevor.co.uk (the “Site”).

 

Personal information we collect

 

  • When you visit the site, we will automatically collect certain information about your device, including your web browser record, IP address, time zone, and some of the cookies installed on your device. 
  • Additionally, we will also collect information about the individual web pages or products you viewed, the websites or search terms referred to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

 

The following technologies gathering information:

 

  • - “Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more details about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.
  • - “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

 

Things to know:

  • When you purchase or attempt to purchase through the site, we will collect information from you, including your name, billing address, shipping address, payment information (g.credit card numbers, e-mail address, and phone number. This information can be recorded as “Order Information.” 
  • In terms of “Personal Information” in this Privacy Policy, we refer to Device Information and Order Information.

 

How do we use your personal information?

  • Generally, We use the Order Information collected to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices or order confirmations). 
  • Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

  • We use the collected Device Information to screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

 

Sharing your personal information

 

  • We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to protect our rights otherwise.

 

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt-out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

 

Do not track

Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

 

Data retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

 

Contact us

For more information about our privacy practices, if you any question, or if you would like to make a complaint, please contact us at support@vevor.co.uk by email.

 

 

Return Policy

Welcome to our site return policy, our site products all is free return 30 days for some reason! Below is our return rules specification.

 

Claim

Our site return policy is just suited for our official site product, but the other site which sells our brand Vevor product is not our responsibility.

 

Support free Return reason:

 

  1. Arrived damage

If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.

 

  1. Missing part

If your product parts detective or missing, we can send you the replacement parts for you or partially refund you firstly, if your product's parts are infecting your product function. You can't repair it by yourself or the local technique person, and we will consider replacing a new item with you.

 

  1. Wrong item sent

If you received our product is not the same as the product listing; apparently, you can send the product photos to us; we will make the return for you.

 

  1. Doesn't work or defective

 

  • When you received the product is not work, you can ask our customer service for the problem; we will give you the related technical reply; if it does still not work, you can ask for a return.
  • When you received the product is defective, you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.

 

 Not support the free return:

 

  1. Arrived too late
  • If you wait the product for a long time, and you don’twant it, we apologize for you that the situation occurred. Due to our products are heavy ones, so the processing delivery time is more than the light package.

 

  • If the product is out of stock and you received it too late, we can make some compensation for you, such as reward you the coupon code or a few partial refunds.

 

  1. Don't want it

If you have already received the item but changed your mind and don't want it anymore. Order it by mistake, change mind, or the price has changed; you can not return and refund.

 

  1. Doesn't match the description

If you received the item not same as the product description or image, you can feedback to us. Based on the specific reason, we will decide whether the return freight fee.

 

  1. Doesn't seem authentic

As a premium brand operating for 5 years, our products are all new, and you can also search for them on other platforms.

 

  1. Without manual or Non-standard manual

When you received the defective product, you can first contact our customer service by email; we will send you the word or video installation operation manual.

  1. Doesn't fit

If the size of the product you received is not fit, due to reason caused by us, you can first contact us to provide a suitable solution.

Not Support Return Reason:

  • Item was polluted in the wrong way, and we have no obligation for it.
  • Item was damaged in the usage through caused by mistake, and we have no responsibility for it.

 

How to return the original product?

  1. Pickup No return Label

When you ask for the return, our customer servicer notifies you that we will pick up the original item. You can reply to us the schedule pickup time; if you don't respond to it, then wait 1-2 days we will give you schedule time.

  1. Standard Logistic return

First, we will send you the return label, the return time determine by you, you can negotiate the FedExpress company.

 How about after return items?

  1. If you want to resend it, after you start delivering the original item, you can notify us to send you the new item.
  2. If you want to refund it, after the original product has arrived at our warehouse, you can notify us full refund you.

Note: All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!